Loyalty & Coupons : Customer Relationship Management

Via an online web-based portal a Customer Service department has access to up-to-date customer details. The portal can be configured with multiple user rights and roles and has, amongst other things, the following functionalities:

  • Extensive search functionality
  • Adding customers
  • Input/change contact details
  • Card (un)blocking
  • Registering lost/stolen cards
  • Retrieving/reporting transaction history
  • Execution of correction transactions
  • Retrieval of contact history
  • Adding notes/memos
  • (Re)sending e-mails, push messages
  • Various complex process flows, such as
    • requests for new/replacement cards
    • communication with card fulfilment partner
    • initiating, handling and monitoring payments